NHSSCOTLAND EDUCATION PATHWAYS

BUSINESS & ADMIN PATHWAYS

PATIENT SERVICES

Staff in this area provide services directly to or for patients.

EXAMPLE ROLES, REQUIRED LEARNING AND SPECIALIST QUALIFICATIONS

EXAMPLE ROLES

Heads of Service

EXAMPLE ROLES

GP Practice Manager (AfC Bands 5-8a)

Service Manager (AfC Bands 5-8a)

SPECIALIST QUALIFICATIONS

Masters in Business Administration

TRANSFERABLE QUALIFICATIONS

Masters in Business Administration

EXAMPLE ROLES

Medical Receptionist (AfC Bands 2-4)

Ward Clerk (AfC Bands 2-4)

Call Operator (AfC Bands 2-4)

GENERAL LEADERSHIP AND MANAGEMENT QUALIFICATIONS

SVQ Team Leading at SCQF Level 5

NHS Education for Scotland

Westport 102  
West Port   
Edinburɡh EH3 9DN

T: 0131 656 3200

© NHS Education for Scotland 2017

You can copy or reproduce the information in this document for use within NHSScotland and for non-commercial educational purposes. Use of this document for commercial purposes is permitted only with the written permission of NES.

NHSSCOTLAND EDUCATION PATHWAYS

BUSINESS & ADMIN PATHWAYS

Staff in this area provide services directly to or for patients.

NHS Education for Scotland

Westport 102  
West Port   
Edinburɡh EH3 9DN

T: 0131 656 3200

Staff in this area provide services directly to or for patients.

EXAMPLE ROLES

Heads of Service

EXAMPLE ROLES

GP Practice Manager (AfC Bands 5-8a)

Service Manager (AfC Bands 5-8a)

SPECIALIST QUALIFICATIONS

Masters in Business Administration

TRANSFERABLE QUALIFICATIONS

Masters in Business Administration

GENERAL LEADERSHIP AND MANAGEMENT QUALIFICATIONS

ILM Level 7 Leadership & Management

BA (Hons) Business Management

EXAMPLE ROLES

GP Practice Managers (AfC Bands 5-8a)

Service Manager (AfC Bands 5-8a)

EXAMPLE ROLES

Reception Manager (AfC Bands 4 - 5)

Team Leader (AfC Bands 4 - 5)

Senior Call Handler (AfC Bands 4 - 5)

EXAMPLE ROLES

Medical Receptionist  (AfC Bands 2 - 4)

Ward Clerk  (AfC Bands 2 - 4)

Call Handler (AfC Bands 2 - 4)

GENERAL LEADERSHIP AND MANAGEMENT QUALIFICATIONS

PDA in Management

EXAMPLE ROLES

Medical Receptionist (AfC Bands 2-4)

Ward Clerk (AfC Bands 2-4)

Call Operator (AfC Bands 2-4)

GENERAL LEADERSHIP AND MANAGEMENT QUALIFICATIONS

SVQ Team Leading at SCQF Level 5